Setup

Platform Setup

Before you start taking bookings and payments through smoll, there are a few important connections to make.

Think of these as the foundations of your clinic's smoll setup.

Required setup

There are two things you must connect:

  1. Stripe — for payments

  2. WhatsApp — for communication and agent workflows

There is also one connection we recommend:

  1. Google Calendar — for scheduling and calendar management


1. Set up Stripe

Required

Stripe connects your clinic to the payment infrastructure behind smoll.

From your clinic dashboard, go to:

Settings → Payments → Stripe

Select Connect Stripe and follow the setup process.

You'll be asked to provide information about your clinic and complete Stripe's verification requirements.

Once Stripe confirms your account, your clinic can accept payments through smoll.

What happens to payments?

When a pet family pays through smoll, the payment is processed through Stripe.

Applicable platform and payment-processing fees are deducted according to your clinic's agreement and the current smoll pricing structure.

The remaining funds are paid out to your connected clinic account.

You don't need to manually calculate or split each payment.


2. Set up WhatsApp

Required

WhatsApp connects your clinic to pet families and enables smoll's communication and agent workflows.

From your clinic dashboard, go to:

Settings → Communications → WhatsApp

Select Connect WhatsApp and follow the setup instructions.

You'll need access to the WhatsApp number you want to use for your clinic.

Once connected, the number becomes your clinic's communication channel inside smoll.

What can happen through WhatsApp?

Depending on the features you've enabled, your clinic can use WhatsApp for:

  • Booking conversations

  • Appointment confirmations

  • Appointment requests

  • Pet-family questions

  • Clinic information

  • Updates and notifications

  • Agent-assisted conversations

The goal is to let the agent handle the repetitive parts while keeping your team in control of the things that require a human.

Your clinic's number

We recommend using a dedicated clinic number where possible.

This keeps your personal and clinic communications separate and makes the experience clearer for pet families.


3. Connect Google Calendar

Recommended

If your team uses Google Calendar, connecting it to smoll can make scheduling easier.

From your clinic dashboard, go to:

Settings → Calendar → Google Calendar

Select Connect Google Calendar and sign in with the Google account you want to connect.

Follow the permissions shown on screen to allow smoll to work with your calendar.

Once connected, your calendar can be used alongside smoll when managing appointments and scheduling.

Do I have to use Google Calendar?

No.

Google Calendar is an optional connection.

Your clinic can use smoll without connecting it. We recommend it because it can make scheduling and telemedicine workflows easier, particularly if your team already relies on Google Calendar.


Your setup checklist

Before launching your clinic on smoll, make sure you have:


  • Completed clinic onboarding


  • Connected Stripe


  • Connected WhatsApp


  • Added your clinic services


  • Added your team


  • Set your clinic hours


  • Configured appointment availability


  • Connected Google Calendar (recommended)


  • Tested a booking


  • Tested a payment


  • Tested your WhatsApp workflow

Once these are done, your clinic is ready to start using smoll.

That's it. You're live.