Getting Started

What is smoll for?

smoll is designed to help veterinary clinics run their day-to-day operations while making it easier for pet families to interact with them.

You can use smoll to manage the work happening inside the clinic, while also giving pet families a simple way to discover your services, book appointments, communicate with your team, and make payments.

Whether you're opening a new clinic or looking to replace a collection of disconnected tools, smoll gives you one connected system to build on.

Free to use. Built to grow with you.

There is no monthly software subscription for using smoll.

Instead, smoll operates on a pay-as-you-go model. You can use the platform without paying a recurring platform fee, and smoll earns through fees associated with transactions processed through the platform.

This means your costs scale with your usage.

You don't need to commit to an expensive software subscription before your clinic starts generating value from the platform.

Use it when you need it. Pay as you grow.

What you need to get started

Getting your clinic up and running on smoll is straightforward.

There are a few things you need to set up before you can use the platform fully.

1. Complete your clinic onboarding

First, you'll need to create and complete your clinic profile.

This gives smoll the basic information it needs to set up your organisation and make your clinic available across the platform.

Your onboarding includes things such as:

• Clinic information

• Location and contact details

• Team members

• Services

• Operating hours

• Appointment settings

• Other information required to configure your clinic

Once onboarding is complete, your clinic can start configuring the rest of the platform.

2. Connect your Stripe account

Required

Stripe is used to process payments through smoll.

Your clinic needs to connect a Stripe account before you can accept payments through the platform. This is also how smoll handles the distribution of funds between the platform and your clinic.

Once connected, payments made through smoll can be processed and the applicable fees can be handled automatically.

Why do I need Stripe?

smoll does not hold your clinic's payment infrastructure separately from your payment provider.

Stripe handles the payment processing and connected-account infrastructure, while smoll provides the experience around it.

You'll need to complete Stripe's verification process before your account can fully process payments.

If your clinic already has a Stripe account, you can connect it during setup where supported.

3. Connect your WhatsApp number

Required

WhatsApp is one of the main communication channels between your clinic and pet families.

Your clinic needs to connect its WhatsApp number to use smoll's communication and agent-powered workflows.

Once connected, pet families can use your WhatsApp channel to interact with your clinic, including things such as:

• Appointment requests

• Appointment information

• Questions and enquiries

• Updates and notifications

• Agent-assisted conversations

• Other clinic communications

Why WhatsApp?

Pet families already use WhatsApp every day.

Instead of asking them to download another app or learn another communication system, smoll connects your clinic to a channel they already know.

Your WhatsApp number becomes one of the main entry points into your clinic's smoll experience.

Recommended: Connect Google Calendar

Recommended, but not required

Google Calendar is not mandatory to use smoll, but we recommend connecting it if your clinic uses Google Calendar to manage its schedule.

A connected calendar can make it easier to manage appointments, availability, and telemedicine sessions alongside the tools you already use.

Why connect Google Calendar?

Your clinic may already rely on Google Calendar for scheduling.

Connecting it to smoll helps keep your existing workflow connected rather than forcing your team to maintain separate calendars.

For example, a telemedicine appointment created through your clinic's workflow can be reflected in the calendar your team already uses.

You're ready to go

Once your clinic onboarding is complete and your Stripe and WhatsApp connections are active, you're ready to start using smoll.

Google Calendar can be connected whenever you're ready.

From there, you can start configuring your services, team, appointments, storefront, and other parts of the platform.

Start simple. Add what you need as you go.