The main section of Smoll Home is Visits.

Visits are organised by:

• Today

• Tomorrow

• Next Week

This gives the vet a simple view of their upcoming home visits.

Each visit contains the key information needed to prepare and travel to the location.

Visit Overview

At a glance, the vet can see:

• Pet name

• Pet parent name

• Pet parent phone number

• Home address

• Requested services

• Other relevant visit information

The requested services are particularly important because they tell the vet what they need to bring with them.

For example:

Dog vaccination → bring the required vaccine.

Ultrasound → bring the ultrasound equipment.

The goal is simple: know what you're walking into before you leave the clinic.

At-Home in smollOS

Home visits are handled separately from the regular clinic calendar in Smoll OS.

They appear under the At Home section.

The clinic team can use this section to view the home visits and their details, but it is intentionally limited.

From Smoll OS, the clinic can:

• View home visit information

• Reschedule a visit

• Cancel a visit

• Print the visit information

• Export the visit as a PDF

The actual execution of the visit happens through Smoll Home.

Starting a Visit

Before travelling to the location, the vet is encouraged to call the pet parent and confirm that they are available at home.

Each visit has two relevant actions.

Customer Not Reachable

If the vet cannot reach the pet parent, they can mark the visit as:

Customer Not Reachable

Start Visit

If the pet parent confirms they are available, the vet can proceed to the location and select:

Start Visit

This begins the active home visit.

During the Visit

Once a visit has started, Smoll Home becomes the vet's workspace for completing the requested services.

Requested Services

All services booked by the pet parent are displayed inside the active visit.

The vet can select each service and mark it as performed once completed.

This creates a clear checklist of what was requested and what has actually been delivered.

Add Extra Services

The vet can also add additional services during the visit.

For example, a pet parent may ask the vet to perform something that was not part of the original booking.

The vet can add the service directly from Smoll Home.

Once an additional service is added, Smoll automatically sends a payment link to the pet parent so they can pay for the additional service.

The vet does not need to handle the payment manually.

Visit Notes

The vet can add notes about what happened during the visit.

These are used to document observations, actions taken, or other relevant information from the home visit.

Photos, Videos & Documents

The vet can capture and attach additional information directly to the visit.

This includes:

• Photos

• Videos

• PDFs

• Other relevant documents

Everything is attached to the visit so the clinic has a complete record of what happened in the field.

Visit Summary

Once the visit is complete, the vet can send a Visit Summary to the pet parent.

This gives the pet family a clear record of what happened during the visit and any relevant information they need after the vet has left.

Completing the Visit

When the vet has finished, they select:

Visit Is Complete

Before closing the visit, Smoll checks the requested services.

If any of the original services have not been marked as performed, the system alerts the vet.

The vet can then review the outstanding services and decide whether to continue and complete the visit anyway.

This prevents services from being accidentally missed while still giving the vet control over how the visit is closed.

Profile

The Profile section is intentionally minimal.

It contains:

• Vet name

• Sign Out

That's it.

smollHome is designed to keep the vet focused on the visit—not on managing another complicated system.